Refund policy

We offer a 60-day return policy. This means you have 60 days from the date you receive your item to request a return. To be eligible, the item must be in the same condition as when you received it, unworn, unused, with tags still attached and in its original packaging. You will also need to provide your receipt or proof of purchase.

To start a return, please contact us at hello@magyx.co

Please note that returns must be sent to: 1591 McKenzie Way, Point Roberts, WA 98281, United States. Once your return request has been accepted, we will send you a return label along with instructions on how and where to send your package. Items returned without a prior return request will not be accepted. If you have any questions about returns, you can reach us at any time at hello@magyx.co

Damaged Items or Order Errors

Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or if you have received the wrong product, so that we can assess the situation and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), personalised or custom-made items, and hygiene and personal care products such as beauty products. We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions about a specific item. Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges

The fastest way to get the item you want is to return the item you have. Once your return has been accepted, you are welcome to make a new purchase in a separate transaction.

European Union — 14-Day Right of Withdrawal

In accordance with EU regulations, if your order is delivered within the European Union, you have the right to cancel or return your order within 14 days without providing any reason. As noted above, the item must be in the same condition as when you received it, unworn, unused, with tags attached and in its original packaging. Proof of purchase will also be required.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please be aware that your bank or credit card provider may require additional time to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at hello@magyx.co